Based in Michigan, Zeeland Lumber & Supply operates truss and wall panel component manufacturing plants along with full-service building material yards that distribute lumber and an expansive range of specialty products, such as windows, doors, roofing, cabinets, decking, and interior and exterior trim.
US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.
As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
Position Overview
As a log i s t i c coordinator, customer satisfaction is a priority as it is critical to the success of the business.
This position is responsible for overseeing and coordinating freight and supply log i s t i c s , shipping routes, and delivery to maximize efficiency and ensure customer satisfaction.
Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
Pay Rate: $17.
00 - $20.
00 per hour
Essential Job Duties
Operate safely
Dispatching
Printing manifests
Pre-calling customers
Load assignments for drivers and delivery helpers
Schedule transfers
Communicate with sales team, drivers and customers regarding delivery functions or issues
Monitor metrics and error tracking
Provides Excellent Customer Service
Fleet management
Driver file monitoring
Document scanning
Assist with checking out drivers, scheduling delivery changes, and DOT administrative tasks
Evaluate and identify methods and procedures to optimize and streamline production processes.
Print and distribute work picks and consolidated work picks
Coordinate the use of outside trucks, trailers and transportation services, as needed
Participates in and completes assigned trainings
Administer all phases of time clock management
Maintains invoice records, posts corrections, maintain filing system
Complies with all company policies and guidelines
Other Duties as assigned by Management.
Knowledge, Skills & Abilities
Minimum education required-High school diploma or GED or equivalent education and experience.
Strong administrative skills
Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills
Ability to deal constructively with conflict and recognize potential problems
Good organizational skills and attention to detail.
Strong Microsoft Excel, Word, and Outlook skills
Knowledge of supply management principles and practices
Knowledge of construction or building industry preferred
Proficiency with or ability to learn current techno log i es (e.
g.
Smartphone, GPS and other necessary business applications)
Ability to lift up 25 lbs on a regular basis and 50 lbs on occasion
Zeeland Lumber & Supply , a Division of US LBM Holdings, LLC is an equal opportunity employer.
We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
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