Full Time Screen/Window Repair

ACE Hardware Screen/Window repair Job Description Job Title: Screen/ Window Repair Associate Pay Rate: Determined by experience Reports To: Store Manager FLSA Status: Non-exempt Prepared By: Human Resource Department Prepared Date: 6/14/21 Approved By: Shawn OBrien Approved Date: 6/14/21 SUMMARY The associate uses all skills to work successfully in a team environment by displaying common sense, maintaining a high level of customer service, work accuracy and timeliness, reporting to work area on time, ready to work and dressed in appropriate attire.
The associate will be repairing customer screen and windows or building new screens and windows for custom orders.
The associate may be required to travel to site if needed.
The associate may be required for customer service in all areas of the store during slow times, such as, but not limited to: paint and painting supplies, hand-and-power tools, electrical supplies, plumbing supplies, builders hardware, housewares, lawn and garden supplies, pet supplies, outdoor living supplies, and automotive supplies by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Procedures & Operations: Follow the guidelines set forth by Associate Handbook at all times.
Handle training and development of new sales associates as assigned by training supervisor.
Relay all communication and information that will entail the smooth operation of department(s) to other associates and management members.
Occasionally respond to 88 calls made by other associates to facilitate the smooth running of the store.
Follow work schedule and address any necessary changes or concerns with the management team.
Be knowledgeable of store safety procedures, and observe safety policies at all times.
Participate in monthly store meetings.
Communicate in a clear, concise and legible manner.
Use computer database to research information on merchandise, such as availability, vendor, inventory levels, sales, current retail, etc.
Keeps aisles clear.
Empty trash as needed.
Maintain high level of housekeeping at all times.
Departmental: Maintain departmental inventories at desired levels for maximum turnover and profitability.
Adjust or plan for the adjustment of inventory levels in assigned department(s) to conform to sales, promotions and other peaks and valleys in merchandise demands.
Display and/or arrange for the display of merchandise sold in the assigned departments.
Place orders for merchandise in assigned departments, using forms and procedures that conform to policy.
Price or oversee the pricing of incoming merchandise in area(s) of responsibility or as assigned.
Suggest new merchandise lines, new sales techniques, etc.
, to the management team.
Promptly perform indicated price changes on merchandise.
Restock merchandise displays from backstock as the customer depletes them.
No endcap displays should ever be empty due to potential injury to a customer from empty hooks/shelves.
Handle warehouse special orders for non-stock items.
Recommend items and services within assigned department(s) to advertise and promote.
Receive incoming merchandise and place on sales floor in an acceptable amount of time.
Make periodic reports on sales, stock levels, etc.
, to the management team or buying office as requested.
Customer Service: Recommend the addition of new items as requested by customers, in writing, to the management team.
Assists customers in selecting and purchasing merchandise.
Settle customer claims or handle minor customer complaints.
(A management team member should handle all serious customer complaints.
) Answer telephone when necessary Ability to respond to schedule changes because of associate sickness, and vacation by working additional hours or days off with little or no notice.
Must currently have an excellent work history and attendance.
Ability to represent the business in a professional manner, which includes dress, grooming, and hygiene.
Develop a weekly to-do list with the management team and work together to accomplish set goals.
Develop ideas and follow them through to completion within time restraints without direct supervision.
Ability to handle several actions and/or situations simultaneously in a manner that insures that all requirements are met courteously and efficiently.
A good sense of priorities is required in order to be able to respond to urgent requirements immediately and at the same time insure that routine items are not overlooked.
Intervene to bring about the prompt settlement of customer complaints.
Responsible for maintaining a high level of housekeeping in warehouse area.
Keep productivity at peak levels to insure that associates are properly utilized to eliminate unproductive times.
Notify the manager when associates have violated company rules and procedures.
Use computer database to research information on merchandise, such as availability, vendor, inventory levels, sales, current retail, etc.
Place all direct orders for the shop area.
All additional responsibilities as assigned by management This job does not include on-going supervisory job responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos in English.
Ability to write simple correspondence in English.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percents and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Two-thirds or more of the job is spent on feet.
Pushes two-wheelers, dollies and carts of varying weight.
The employee frequently is required to climb or balance and stoop, kneel, crouch, bend, twist, or crawl.
Climbs ladders to stock or retrieve merchandise.
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
This job description reflects expectations of the employer and does not constitute conditions of employment.
You have the right to terminate your employment at any time for any reason, and Ace Hardware has the right to terminate your employment at any time for any reason, with or without cause.
Ace Hardware reserves the right to modify this job description at any time and for any reason.
_______________________________________________________________________________________ Associate SignatureDate This position requires a 40 hour work week.
Flexible schedule during off season is a possibility.
Benefits Summary: - VSP-vision is for full time and part time after 90 days, and is fully funded by the employee.
- Ameritas-dental is for full-time and part time after 90 days, and is fully funded by the employee.
- Blue Care- health is for full-time only, after 90 days and is covered 70/30 company/employee, and Ace will cover 50% of the family if no other insurance is available, 40% if other insurance is available.
- Fidelity-401k for employees after 1 year, an average of 1000 hours, and they must be 18 or older to participate.
Ace matches $1 for $1 up to the first 3% and then of the next 2%, maxing out at 4%, associates are also fully vested with their first deferral.
- Vacation days are 5 after a year, 10 after 3 years, and 15 after 7 years.
- Sick pay- 5 days after 6 months and 10 days after 5 years - Anniversary honors and awards beginning after 1 year of service - Employee discount- 15% above cost for most merchandise.