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Posted : Monday, August 19, 2024 10:43 AM
Tommy’s Dockhand Leads are responsible for all Dockhand duties in addition to staff training and development, and elevated customer interaction.
Essential duties and responsibilities Train, assist, and oversee dockhand staff on proper fuel, rental procedures as well as proper tying techniques Take care of customers needs, ensure their experience is positive through attention to detail, communication, and finding ways to go above and beyond Understand and perform charges, reconciliations, through all waterfront processing systems: Square, CounterPoint, Dealership Advantage, etc.
Properly fuel all boats that come to the gas dock through following SOP’s and policies Where applicable, spin all boats with the use of lines on all docks so the bow is facing out Expected to quickly assist to all boats coming in or out of the dock/launch to ensure customers get proper assistance at their departure/arrival Perform accurate gas/rental charges through Square Honestly report all tips and place them into the tip pool at the end of each shift Greet all customers, trigger conversation with all customers to ensure customers feel welcome and appreciated.
Including all rental, public shoppers dock, and slip customers Understand and properly inform customers of the rental department basics, such as what we rent, how to rent, pricing, etc.
As assigned by supervisor, ability to properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email As assigned by supervisor, assist customer pre and post rental processes, following all check out/in procedures, communicating damages found As assigned by supervisor, ability to safely trailer and launch different types and size rental boats, at different lakes/reservoirs Assist with the cleanliness of the marina, docks Thoroughly clean rental boats upon their return Assist with rental area; ensuring the site is always presentable and organized Responsible for uncovering/covering all rental boats daily Responsible for understanding and instructing customers of the rental boat damage policy and reporting any damages to the Rental Manager immediately Communicate to Rental Manager any customers needs, accidents, or other occurrences that require the manager’s knowledge/action Expected to stay busy at ALL times during shift – consistently finding tasks to do Any other requests by supervisor Knowledge, Skills, Abilities To perform the job successfully, an individual should demonstrate the following competencies: Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing Customer Service: Ability to serve our customers respectfully and efficiently.
Understand that the customer is our priority, and serving them is what will make us successful Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.
Training: Able to understand company procedures and policies and train staff and employees on these company procedures and policies Trailering: Ability to safely and effectively trailer boats.
Ability to properly launch boats at various different lakes and marinas Travel: Ability to travel to other local lakes and marinas, as well as other rental locations as needed Swimming: Ability to swim and tread water required Have Fun: Recognize the excitement of the job and come to work excited to learn, teach, and make connections with customers and partners QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Computer Skills: Basic knowledge of Microsoft Excel preferred Background Check: pass a thorough background check required Trailering/Launching: as assigned by supervisor – ability to trailer and launch different types and sizes of boats preferred Boaters license: valid boaters license preferred CPR: certified for CPR preferred Knowledge and experience of boats and watersports: preferred Trailering: ability to properly trailer and launch wake boats and pontoons.
Preferred Swim: ability to swim and tread water.
Required WORK ENVIRONMENT and PHYSICAL DEMANDS The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities.
Work Environment: The noise level in the work environment is quiet to medium loud.
Work is done in an office, on a boat, on the dock.
Work will be mostly performed outside and on the water, in rain, wind, sun, and other types of weather.
Physical Demands: While performing the duties of the job, the employee regularly required to stand and walk and run.
Employee regularly uses hands and fingers to touch, feel, handle.
Employee regularly stoops, kneels, bend at the waist, and reaches.
Employee is required to speak and hear.
Must be able to lift up to 30 pounds on occasion.
Essential duties and responsibilities Train, assist, and oversee dockhand staff on proper fuel, rental procedures as well as proper tying techniques Take care of customers needs, ensure their experience is positive through attention to detail, communication, and finding ways to go above and beyond Understand and perform charges, reconciliations, through all waterfront processing systems: Square, CounterPoint, Dealership Advantage, etc.
Properly fuel all boats that come to the gas dock through following SOP’s and policies Where applicable, spin all boats with the use of lines on all docks so the bow is facing out Expected to quickly assist to all boats coming in or out of the dock/launch to ensure customers get proper assistance at their departure/arrival Perform accurate gas/rental charges through Square Honestly report all tips and place them into the tip pool at the end of each shift Greet all customers, trigger conversation with all customers to ensure customers feel welcome and appreciated.
Including all rental, public shoppers dock, and slip customers Understand and properly inform customers of the rental department basics, such as what we rent, how to rent, pricing, etc.
As assigned by supervisor, ability to properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email As assigned by supervisor, assist customer pre and post rental processes, following all check out/in procedures, communicating damages found As assigned by supervisor, ability to safely trailer and launch different types and size rental boats, at different lakes/reservoirs Assist with the cleanliness of the marina, docks Thoroughly clean rental boats upon their return Assist with rental area; ensuring the site is always presentable and organized Responsible for uncovering/covering all rental boats daily Responsible for understanding and instructing customers of the rental boat damage policy and reporting any damages to the Rental Manager immediately Communicate to Rental Manager any customers needs, accidents, or other occurrences that require the manager’s knowledge/action Expected to stay busy at ALL times during shift – consistently finding tasks to do Any other requests by supervisor Knowledge, Skills, Abilities To perform the job successfully, an individual should demonstrate the following competencies: Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing Customer Service: Ability to serve our customers respectfully and efficiently.
Understand that the customer is our priority, and serving them is what will make us successful Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.
Training: Able to understand company procedures and policies and train staff and employees on these company procedures and policies Trailering: Ability to safely and effectively trailer boats.
Ability to properly launch boats at various different lakes and marinas Travel: Ability to travel to other local lakes and marinas, as well as other rental locations as needed Swimming: Ability to swim and tread water required Have Fun: Recognize the excitement of the job and come to work excited to learn, teach, and make connections with customers and partners QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Computer Skills: Basic knowledge of Microsoft Excel preferred Background Check: pass a thorough background check required Trailering/Launching: as assigned by supervisor – ability to trailer and launch different types and sizes of boats preferred Boaters license: valid boaters license preferred CPR: certified for CPR preferred Knowledge and experience of boats and watersports: preferred Trailering: ability to properly trailer and launch wake boats and pontoons.
Preferred Swim: ability to swim and tread water.
Required WORK ENVIRONMENT and PHYSICAL DEMANDS The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities.
Work Environment: The noise level in the work environment is quiet to medium loud.
Work is done in an office, on a boat, on the dock.
Work will be mostly performed outside and on the water, in rain, wind, sun, and other types of weather.
Physical Demands: While performing the duties of the job, the employee regularly required to stand and walk and run.
Employee regularly uses hands and fingers to touch, feel, handle.
Employee regularly stoops, kneels, bend at the waist, and reaches.
Employee is required to speak and hear.
Must be able to lift up to 30 pounds on occasion.
• Phone : NA
• Location : Walloon Lake, MI
• Post ID: 9061172294
