Director of Operations - Hotel Indigo Traverse City

Support the Area General Manager in daily hotel operations and assist the operational and financial management of all departments.
Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
Oversee operations departments; Food & Beverage, Housekeeping and Front Office.
Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conduct operations meetings, ensure staffing levels and department operations support business needs.
Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
Assist with addressing and resolving employee relation issues.
Support with resolving guest related complaints.
Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.
Working opposite of Area General Manager, evenings and weekends.
Compensation: 65000