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Posted : Sunday, November 12, 2023 06:43 PM
Job Description:
Shift: Second Shift,Tue,Wed,Thu,Fri,Sat,Sun
Deep in the woods of Northern Michigan, artistic disciplines merge and unbreakable bonds form.
Surrounded by a unique creative energy formed by dedicated young artists and expert faculty and staff, you’ll find passion and purpose that will stay with you long after you turn off your office lights.
Be a part of our amazing hospitality team.
Position Summary: The Assistant General Manager (AGM) is responsible for the daily front office operations of our on campus hotel and cottages.
As the AGM you will ensure that guests are warmly welcomed to the institution when they arrive and that they receive the full Interlochen experience.
In this role you will support the General Manager and lead your team in all aspects of the hospitality process from reservation through departure.
Normal working hours are from 1 pm - 9 pm unless otherwise scheduled as needed by business levels.
Work days Thursday through Monday, working weekends as a primary schedule unless scheduled off in advance.
Essential Duties: Become proficient with all features of our Reservation and Property Management Systems.
Responsible for maintaining the front desk, front office and lobby.
Responds to requests or complaints in a timely and professional manner that aligns with Stone Hotel policy and Interlochen’s value system.
Participates in the hiring process and trains staff in professional conduct.
Reviews forecasts and occupancy levels to develop schedules and ensure that the team is properly staffed.
Provides onboarding training to new team members and ongoing training to all staff.
Availability to work evenings and weekends as a primary responsibility of the role.
Plans and leads at least one monthly team meeting.
Monthly meeting expectations include posting agendas with advance notice and ensuring there is a learning component.
Assists with managing departmental budgets along with the inventory and ordering of supplies.
Attends meetings with management to discuss successes, problems and strategies for improvement.
Audits systems and reviews reports understanding gaps in service expectations and proactively addresses concerns to prevent complaints.
Identifies opportunities and implements procedures to improve guest services processes, drive efficiency, and maximize the guest experience.
Understands industry best practices in group and conference management.
Assist with coordination of group bookings, including accommodation, meeting spaces, and special requests.
Cross train to support Property Manager, Housekeeping Operations Manager and General Manager responsibilities as needed Seeks the best use of materials, equipment, and staff to maximize efficiency and effectiveness.
Complies with ICA policies/procedures and acts as a good steward of ICA finances.
Respects the culture, diversity, and rights of all students, their families and the community.
Prioritizes duties in a manner consistent with organizational objectives and growth.
Stays up to date with safety and emergency procedures.
Serves as Stone Hotel Front Desk during assigned shifts by: Greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay in a friendly efficient and courteous manner Handle check-ins and check-outs, making and modifying reservations, Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy Maintain proper operation of the telephone for guest requests, hotel operator and concierge duties.
Supporting guest items such as luggage, messages, packages, amenities or other items requested by guests or team members as needed.
Maintaining an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel Performs other duties as assigned.
Workplace Environment: The work primarily takes place in a hotel setting with constant interactions with students, faculty/staff, and high-level stakeholders Experience and Skills: Education: Bachelor’s degree preferred but will consider an Associate’s degree or applicable experience.
Experience: 3+ years of hotel/hospitality experience.
Equipment Familiarity: Mac computers, Google Suite, Hotel property management systems.
Certifications, Licenses or Special Training: Must meet and maintain background screening requirements as detailed in policy 12.
HR.
01 Pre-Employment and Employee Background Checks.
Knowledge, Skills, and Abilities: Ability to plan workload appropriately Attention to detail coupled with the ability to interpret data and create action plans to address trends Ability to maintain confidentiality and instill confidence with key stakeholders Ability to follow and execute specific verbal and written instructions Ability to communicate effectively, both verbally and in writing Ability to promote and maintain positive interaction with all internal and external stakeholders Demonstrate respect for cultural, ethnic, spiritual, and linguistic diversity and values including differences in personal goals, lifestyle choices and varying family backgrounds and histories.
Ability to work long hours, nights, weekends, and holidays as dictated by the needs of the business.
Application Materials: Cover Letter Resume Benefits: Health, dental, and vision insurance Vacation, Sick, Holiday and generous winter holiday time off Life insurance Voluntary life insurance Short and long-term disability Employee development & tuition reimbursement programs Defined contribution 401(a) plan, managed by TIAA Free or discounted employee tickets to Interlochen performances and events *some exceptions apply Early event ticket purchase before general public sales begin Free Stone Cafeteria meal on shift Dennison Recreation Center accessibility (includes spouses) Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus) Employee Referral Program (cash payments) Tuition discounts for employee’s children at Academy, Camp and Interlochen Online Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents.
In addition, Interlochen employees may be eligible for the MI Tri-Share Program.
This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee will only pay 1/3 of the total cost, if eligible).
Income guidelines and more information about MI Tri-Share can be found at https://www.
michigan.
gov/mwc/initiatives/mi-tri-share-child-care.
Interlochen Center for the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ethnicity, national origin or ancestry, gender, gender identity or expression, sexual orientation, religion (religious creed), age, disability status, genetics, pregnancy, protected veteran status, or any other characteristic protected by federal, state or local laws.
EEOC Voluntary Self-Identification of Protected Veteran Status Voluntary Self-Identification of Disability Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
From: Interlochen Center for the Arts
Surrounded by a unique creative energy formed by dedicated young artists and expert faculty and staff, you’ll find passion and purpose that will stay with you long after you turn off your office lights.
Be a part of our amazing hospitality team.
Position Summary: The Assistant General Manager (AGM) is responsible for the daily front office operations of our on campus hotel and cottages.
As the AGM you will ensure that guests are warmly welcomed to the institution when they arrive and that they receive the full Interlochen experience.
In this role you will support the General Manager and lead your team in all aspects of the hospitality process from reservation through departure.
Normal working hours are from 1 pm - 9 pm unless otherwise scheduled as needed by business levels.
Work days Thursday through Monday, working weekends as a primary schedule unless scheduled off in advance.
Essential Duties: Become proficient with all features of our Reservation and Property Management Systems.
Responsible for maintaining the front desk, front office and lobby.
Responds to requests or complaints in a timely and professional manner that aligns with Stone Hotel policy and Interlochen’s value system.
Participates in the hiring process and trains staff in professional conduct.
Reviews forecasts and occupancy levels to develop schedules and ensure that the team is properly staffed.
Provides onboarding training to new team members and ongoing training to all staff.
Availability to work evenings and weekends as a primary responsibility of the role.
Plans and leads at least one monthly team meeting.
Monthly meeting expectations include posting agendas with advance notice and ensuring there is a learning component.
Assists with managing departmental budgets along with the inventory and ordering of supplies.
Attends meetings with management to discuss successes, problems and strategies for improvement.
Audits systems and reviews reports understanding gaps in service expectations and proactively addresses concerns to prevent complaints.
Identifies opportunities and implements procedures to improve guest services processes, drive efficiency, and maximize the guest experience.
Understands industry best practices in group and conference management.
Assist with coordination of group bookings, including accommodation, meeting spaces, and special requests.
Cross train to support Property Manager, Housekeeping Operations Manager and General Manager responsibilities as needed Seeks the best use of materials, equipment, and staff to maximize efficiency and effectiveness.
Complies with ICA policies/procedures and acts as a good steward of ICA finances.
Respects the culture, diversity, and rights of all students, their families and the community.
Prioritizes duties in a manner consistent with organizational objectives and growth.
Stays up to date with safety and emergency procedures.
Serves as Stone Hotel Front Desk during assigned shifts by: Greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay in a friendly efficient and courteous manner Handle check-ins and check-outs, making and modifying reservations, Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy Maintain proper operation of the telephone for guest requests, hotel operator and concierge duties.
Supporting guest items such as luggage, messages, packages, amenities or other items requested by guests or team members as needed.
Maintaining an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel Performs other duties as assigned.
Workplace Environment: The work primarily takes place in a hotel setting with constant interactions with students, faculty/staff, and high-level stakeholders Experience and Skills: Education: Bachelor’s degree preferred but will consider an Associate’s degree or applicable experience.
Experience: 3+ years of hotel/hospitality experience.
Equipment Familiarity: Mac computers, Google Suite, Hotel property management systems.
Certifications, Licenses or Special Training: Must meet and maintain background screening requirements as detailed in policy 12.
HR.
01 Pre-Employment and Employee Background Checks.
Knowledge, Skills, and Abilities: Ability to plan workload appropriately Attention to detail coupled with the ability to interpret data and create action plans to address trends Ability to maintain confidentiality and instill confidence with key stakeholders Ability to follow and execute specific verbal and written instructions Ability to communicate effectively, both verbally and in writing Ability to promote and maintain positive interaction with all internal and external stakeholders Demonstrate respect for cultural, ethnic, spiritual, and linguistic diversity and values including differences in personal goals, lifestyle choices and varying family backgrounds and histories.
Ability to work long hours, nights, weekends, and holidays as dictated by the needs of the business.
Application Materials: Cover Letter Resume Benefits: Health, dental, and vision insurance Vacation, Sick, Holiday and generous winter holiday time off Life insurance Voluntary life insurance Short and long-term disability Employee development & tuition reimbursement programs Defined contribution 401(a) plan, managed by TIAA Free or discounted employee tickets to Interlochen performances and events *some exceptions apply Early event ticket purchase before general public sales begin Free Stone Cafeteria meal on shift Dennison Recreation Center accessibility (includes spouses) Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus) Employee Referral Program (cash payments) Tuition discounts for employee’s children at Academy, Camp and Interlochen Online Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents.
In addition, Interlochen employees may be eligible for the MI Tri-Share Program.
This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee will only pay 1/3 of the total cost, if eligible).
Income guidelines and more information about MI Tri-Share can be found at https://www.
michigan.
gov/mwc/initiatives/mi-tri-share-child-care.
Interlochen Center for the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ethnicity, national origin or ancestry, gender, gender identity or expression, sexual orientation, religion (religious creed), age, disability status, genetics, pregnancy, protected veteran status, or any other characteristic protected by federal, state or local laws.
EEOC Voluntary Self-Identification of Protected Veteran Status Voluntary Self-Identification of Disability Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
From: Interlochen Center for the Arts
• Phone : NA
• Location : 4000 M 137, Interlochen, MI
• Post ID: 9156442758
