Whatsapp
Posted : Thursday, November 16, 2023 02:44 PM
Summary & Qualifications:
Summary
This position provides office, administrative, and operational support services to the Department of Student Success & Retention, including the Academic and Career Advising Center, Employment Readiness, the testing center, success coaching and tutoring.
This includes front office and Innovation Center Welcome Desk staff supervision, sharing the knowledge of NMC resources, providing triage and consultation regarding NMC policies and services.
This position also facilitates and coordinates events including annual Honors & Leadership Convocation, and the NMC Career and Transfer Fairs.
Qualifications Associate's degree (Required) Minimum of 2 years’ experience managing an office or working as a higher education professional(Required) Experience coordinating the work of others (Required) Proven experience and skills in databases and Microsoft Excel (Required) Event planning experience (Preferred) Experience with Banner (Preferred) Experience in higher education (Preferred) Essential Responsibilities (Critical) Provides in-person, online, and telephone assistance to students, community and employers and when necessary handles difficult customer situations.
(Critical) Determines guest and students’ needs by asking guiding questions and schedules appointments, provides referrals and serves as a resource regarding NMC academic policies and services.
(Critical) Maintains thorough knowledge of NMC academic policies and procedures, departmental operations, campus and community resources to be able to conduct needs assessments and inform/refer students as appropriate.
(Critical) Collects and coordinates data related to the advising model, student success, persistence, and completion trends and monitors with the Director to identify gaps and adjusts system for improvements.
Responds to requests for information, exercising discretion in obtaining and providing factual and confidential information.
Assists with processing advising faculty pay.
(Critical)Oversees the switchboard and Innovation Center Welcome Desk operations including training of employees, scheduling, and process improvement to create a welcoming presence, prompt service for switchboard calls, and wayfinding assistance to students, faculty/staff, and community members who enter the Innovation Center.
(Critical) Provides assistance to students and community members with resources available for career exploration and job search; acts as a liaison with outside partners such as transfer school contacts and local businesses.
(Critical) Reconciles invoices, deposits payments and processes payments, which includes inputting purchase requisitions into Banner, monitoring and allocating purchasing cards expenses, monitoring accounts, maintaining financial records.
Assists with budget planning and preparation.
(Critical) Plans Honors & Leadership Convocation in coordination with Student Life, and both the Transfer and Career Fairs as well as other transfer, success workshop, and retention-focused events.
Recruits participants, promotes and provides onsite coordination and day-of conflict resolution.
(Critical) Supervises others in accordance with NMC’s policies and applicable laws.
Responsibilities include interviewing, hiring and instructing employees; developing training, planning, assigning, and directing work, appraising performance; rewarding, recognizing employees; addressing performance problems or gaps.
(Very Important) Maintains and edits web pages to support department functions, helps manage and maintains department communication channels (email, web, social media, texting), and coordinates the preparation and dissemination of messages to students.
(Very Important) Orders and maintains promotional materials and office supplies for multiple departments.
Negotiates with vendors to save on resources.
.
Work Environment Lifting Activities Most frequently lifted object: under 10 lbs.
; lifted to waist level; carried 1-9 feet (Several times per day) Heaviest object lifted: 40-49 lbs.
; listed to waist level; carried 1-9 feet (Occasionally) Non-lifting Repetitive Activities Arm Movement (Several times per day) Gripping (Several times per day) Sitting (Continuously) Standing (Several times per day) Talking (Continuously) Typing (Several times per day) Walking (Several times per day) Writing (Several times per day) Other Physical Demands Prolonged visual work Mental Demands Exercising Independent Judgment Minimal Guidance or Direction Performing Multiple Functions/Activities Persuading Others Other Challenges Heavy work volume Production deadlines Safeguarding organization assets and property
This includes front office and Innovation Center Welcome Desk staff supervision, sharing the knowledge of NMC resources, providing triage and consultation regarding NMC policies and services.
This position also facilitates and coordinates events including annual Honors & Leadership Convocation, and the NMC Career and Transfer Fairs.
Qualifications Associate's degree (Required) Minimum of 2 years’ experience managing an office or working as a higher education professional(Required) Experience coordinating the work of others (Required) Proven experience and skills in databases and Microsoft Excel (Required) Event planning experience (Preferred) Experience with Banner (Preferred) Experience in higher education (Preferred) Essential Responsibilities (Critical) Provides in-person, online, and telephone assistance to students, community and employers and when necessary handles difficult customer situations.
(Critical) Determines guest and students’ needs by asking guiding questions and schedules appointments, provides referrals and serves as a resource regarding NMC academic policies and services.
(Critical) Maintains thorough knowledge of NMC academic policies and procedures, departmental operations, campus and community resources to be able to conduct needs assessments and inform/refer students as appropriate.
(Critical) Collects and coordinates data related to the advising model, student success, persistence, and completion trends and monitors with the Director to identify gaps and adjusts system for improvements.
Responds to requests for information, exercising discretion in obtaining and providing factual and confidential information.
Assists with processing advising faculty pay.
(Critical)Oversees the switchboard and Innovation Center Welcome Desk operations including training of employees, scheduling, and process improvement to create a welcoming presence, prompt service for switchboard calls, and wayfinding assistance to students, faculty/staff, and community members who enter the Innovation Center.
(Critical) Provides assistance to students and community members with resources available for career exploration and job search; acts as a liaison with outside partners such as transfer school contacts and local businesses.
(Critical) Reconciles invoices, deposits payments and processes payments, which includes inputting purchase requisitions into Banner, monitoring and allocating purchasing cards expenses, monitoring accounts, maintaining financial records.
Assists with budget planning and preparation.
(Critical) Plans Honors & Leadership Convocation in coordination with Student Life, and both the Transfer and Career Fairs as well as other transfer, success workshop, and retention-focused events.
Recruits participants, promotes and provides onsite coordination and day-of conflict resolution.
(Critical) Supervises others in accordance with NMC’s policies and applicable laws.
Responsibilities include interviewing, hiring and instructing employees; developing training, planning, assigning, and directing work, appraising performance; rewarding, recognizing employees; addressing performance problems or gaps.
(Very Important) Maintains and edits web pages to support department functions, helps manage and maintains department communication channels (email, web, social media, texting), and coordinates the preparation and dissemination of messages to students.
(Very Important) Orders and maintains promotional materials and office supplies for multiple departments.
Negotiates with vendors to save on resources.
.
Work Environment Lifting Activities Most frequently lifted object: under 10 lbs.
; lifted to waist level; carried 1-9 feet (Several times per day) Heaviest object lifted: 40-49 lbs.
; listed to waist level; carried 1-9 feet (Occasionally) Non-lifting Repetitive Activities Arm Movement (Several times per day) Gripping (Several times per day) Sitting (Continuously) Standing (Several times per day) Talking (Continuously) Typing (Several times per day) Walking (Several times per day) Writing (Several times per day) Other Physical Demands Prolonged visual work Mental Demands Exercising Independent Judgment Minimal Guidance or Direction Performing Multiple Functions/Activities Persuading Others Other Challenges Heavy work volume Production deadlines Safeguarding organization assets and property
• Phone : NA
• Location : 1701 E Front St, Traverse City, MI
• Post ID: 9134040180
