Overview:
As a Front Desk Supervisor you are responsible for coordinating front office activities of the resort and resolving any problems that arise from guests' complaints, reservation and room assignment activities, and other unusual requests and inquiries.
As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!
"Work Where You Love To Play!" at Boyne Mountain Resort.
Responsibilities:
The Front Desk Supervisor's typical job functions include:
Monitor team members and observe performances to ensure adherence to resort standards and established operating procedures
Oversee and participate in the prompt and courteous check-in and checkout of guests
Answer questions or problems pertaining to guest suite accommodations and rates; meet with individual guests and convention representatives to aid in planning
Control cash/credit functions through close supervision
Train and ensure all team members meet expectations and provide excellent guest service
Resolve and take appropriate action on any Owner/Guest complaint or problem
Inspect and maintain the appearance of the front office areas
Determine the number of arrivals due to check in, the percent of occupancy expected for the day and anticipate any problems
Cooperate with other department managers to ensure efficient and effective operations and coordination of activities
Serve as expediter on special projects
Qualifications:
This job might be for you if:
You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year.
You get a kick out of exceeding a person’s expectations.
You enjoy the details.
You take pride in the accuracy and quality of your work.
You stay focused and let nothing slip through the cracks.
You are approachable and hospitable.
You communicate in a clear and friendly manner.
You always remain calm even in difficult or frantic situations.
You want to be part of a close-knit team.
You have interest in not only serving guests with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
You are flexible and always willing to learn more.
You understand the demands of exceeding guest needs and can work nights, weekends and holidays when needed.
You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.
You have a minimum of 1 year front desk or guest service experience.
Previous experience supervising others is preferred.
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