Job Summary:
The Medical Call Center Specialist will field incoming calls for all 3 clinic locations.
You are the first point of contact for our patients, their families, and other outside sources.
You will interact professionally with our doctors, staff and patients.
The position will also exemplify our mission statement: "Serving the people, communities and physicians in northern Michigan with unsurpassed medical and surgical eye care in an environment of kindness and dignity.
"
We are expanding our Call Center Team and looking for a *highly motivated, energetic and happy candidate *whose passion is to give elite assistance to our patients in scheduling their appointments, updating patient demographics and insurance information and triaging patient needs and questions.
- Previous experience in a call center or customer service role preferred, but *we will train the right individual*
- Strong communication skills, both verbal and written, with excellent phone etiquette
- Familiarity with medical terminology and procedures is a plus
- Ability to effectively communicate and interact with individuals from diverse backgrounds
- Proficient in data entry and computer skills, including knowledge of Microsoft Office Suite
- Ability to analyze situations and provide appropriate solutions or recommendations
- Experience working in a medical office or healthcare setting is beneficial
This is an exciting opportunity for individuals who are passionate about providing excellent customer service in a healthcare environment.
Join our team of dedicated professionals and make a difference in the lives of patients every day.
Please note that this position requires a high attention to detail and accuracy.
If you meet the qualifications outlined above, we encourage you to apply.
We offer competitive compensation, a robust benefits package, a culture of community, kindness and fun, and opportunities for career growth.
Apply now to join our team as a Call Center Specialist!
Job Type: Full-time
Pay: From $17.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Ability to Relocate:
* Traverse City, MI 49686: Relocate before starting work (Required)
Work Location: In person
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