Office Support Specialist

Description: Description Gratiot Integrated Health Network (GIHN) has an immediate opening for a full-time Office Support Specialist.
The Office Support Specialist is responsible for receiving calls, scheduling and confirming appointments, navigating the EMR system, responding to requests for medical records, and performing other clerical and administrative duties as assigned.
With one of our strategic priorities focused on becoming a leading employer of choice in Mid-Michigan, GIHN offers competitive salary, benefits and paid time off, all of which begin on your first day of employment.
Here are just a few reasons why you should consider GIHN as your next, and last, employer: Medical insurance you can trust with BCBS of Michigan.
Low employee contribution and employer funded HSA.
Delta Dental and EyeMed Vision at low, to no, employee cost.
12 weeks of fully paid maternal, paternal and adoption leave.
Student Loan Forgiveness options with Public Service Loan Forgiveness and State-Funded programs 182 hours of paid time off which increases with longevity, plus 13 paid holidays AIG financial planning manages our social security opt-out program, along with 401a, 457b and an annual employer contribution of 7.
5%.
Employer paid life insurance.
Employer paid short and long term disability (after 1 year of employment) On-site pharmacy for employee convenience EMPLOYMENT CLASSIFICATION: Regular, Full-Time, Non-Exempt Status PAY RANGE: $18.
36 - $24.
43/hr Essential Functions.
To ensure equal employment opportunities to qualified individuals with a disability, GIHN will make reasonable accommodations for the known disability of an otherwise qualified individual, to allow them to perform the essential functions of a job, unless doing so causes undue hardship on the operation of the Agency.
Assures consumers, visitors and employees are greeted in a warm, welcoming and timely manner.
Checks consumers in and completes any necessary paperwork.
Assists with general clerical and administrative duties.
Schedules, reschedules, cancels and confirms consumer appointments for all departments.
Answers multi-line telephone, screens and directs calls, takes and relays messages in a timely and accurate manner.
Provides information regarding GIHN services to consumers and/or applicants for service, within their scope of knowledge and position.
Maintains an accurate scheduling and filing system to meet the needs of GIHN and its consumers.
Completes document production, correspondence and data entry in an accurate and timely manner.
Updates consumer information in the electronic system to reflect any changes in name, address, phone number, insurance information, etc.
Effectively navigates the electronic medical record, updating consumer demographics, uploading documents as requested, and completing record requests accurately and within required time frames.
Provides clerical and administrative support to clinical staff, as needed.
May serve as a liaison between the State, RESD and families for the Family Support Subsidy of Gratiot County.
Provides clerical support to GIHN’s Fiscal Intermediary.
Maintains a high level of confidentiality and professionalism at all times.
Protects the security, confidentiality and integrity of all protected health information in a manner that is consistent with HIPAA, MDHHS and GIHN policy and procedure.
Assures consumers’ rights are protected and recipient rights procedures are followed throughout GIHN and its provider network.
Attends and actively participates in GIHN required training as well as seeks external education opportunities for professional growth and development.
Abides by all applicable GIHN policies and procedures.
Maintains a safe and clean work environment.
Performs work and other duties as assigned by the supervisor.
Requirements: Competencies.
Must demonstrate sensitivity, knowledge and use of appropriate approaches, skills and techniques which reflect an understanding and awareness of trauma and social, cultural and economic diversity of the target population served.
GIHN employees will actively support the goal of person centered planning and integrated care through the recovery process and will acknowledge and develop competencies to support the understanding of the complexities of the human condition and the manner in which physical health, substance use disorders and physical and/or emotional trauma are interrelated to the need for mental health services.
Extensive knowledge of computer software, specifically Microsoft Office Suite.
Must demonstrate high level of interpersonal skills to handle sensitive and confidential situations and documentation and the ability to maintain a high level of confidentiality.
Must show attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
Must exhibit strong spelling, grammar and both oral and written communication skills.
Supervisory Responsibility.
This position has no supervisory responsibilities.
Work Environment.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; and taste or smell.
The employee must occasionally lift or move up to 20 pounds.
Position Type/Expected Hours of Work.
This is a full-time position.
Some flexibility in hours is allowed but the employee is expected to be available during the core works hours of Monday through Friday, 8 a.
m.
to 5 p.
m.
the majority of the time, and must work 40 hours each week to maintain full-time status, unless an adjusted schedule is pre-approved.
Some evening hours and weekends may be required.
Travel.
Minimal travel is expected for this position.
Required Education and Experience.
High School diploma or equivalent with some college or technical school course work and a minimum of one year of job-related experience, in a clerical support setting; or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
Preferred Education and Experience.
Three to five years of clerical experience.
EEO Statement.
GIHN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status.
Equal opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
GIHN expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above, or any other protected status.
Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.
Other Duties.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
The above functions will also incorporate knowledge about and actively support culturally competent recovery based practices, person-centered planning and a trauma informed culture of safety to aid consumers in the recovery process, as applicable to the work performed.